Support & Maintenance Services
We provide client-centric Support Services, delivered through our deep technical expertise. It is easier to respond to IT demands and complexities when you have the right support experts by your side. With our Support & Maintenance Services, you will get expert assistance, tools, and technology resources you need so you can focus on business growth and stay competitive while leaving the technical issues to us.
Corrective Maintenance
From hardware parts replacement to software error resolutions. We cover all types of issues that occurs in your IT Infrastructure environment if it falls under our area of expertise. We practice Root Cause Analysis (RCA) approach to identify underlying causes of an incident.
Preventive Maintenance
We provide Preventive Maintenance services regularly to our customers to prevent any unplanned downtime and expensive costs from unanticipated equipment or software failure.
Proactive Support Service
We work to reduce complexity of your IT Operations by taking care of timely firmware/software version updates, perform capacity monitoring, take configuration backups and more.
Standby Engineer
We deploy engineers onsite for your planned activities that requires proficient technical resources to support your activity. Planned activities include DR Drills, Business Continuity Plan (BCP) Practises, Data Center power shutdown exercise, etc.
Maintenance Packages
Our Maintenance packages for both Hardware & Software offers maximum flexibility to suit your business needs as well as cost saving. This can be further tailored to match your organization’s requirement.
| Basic | Standard | Premium | |
|---|---|---|---|
| Support Incidents | 8 Incidents | 16 Incidents | Unlimited Incidents |
| Preventive Maintenance | None | 2 Times (Half Yearly) | 4 Times (Quarterly) |
| Firmware/Version Upgrade | No | No | Yes |
| Methods of Access | Phone, Email, Remote, On-site | Phone, Email, Remote, On-site | Phone, Email, Remote, On-site |
| Hours of Access | 8x5 | 24x7 | 24x7 |
| Response Time | Next Business Day | 4 Hours - Severity 1 6 Hours - Severity 2 NBD - Severity 3 NBD - Severity 4 |
2 Hours - Severity 1 4 Hours - Severity 2 6 Hours - Severity 3 NBD - Severity 4 |